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Perceptions - The Key to Getting Along in the Workplace

Improve Your Ability to Resolve Conflicts!
 Learn to Work with Others More Effectively!

Summary:
    In this one-day workshop participants learn how to handle conflict brought about by incorrect perceptions of ourselves and others.

    Participants learn about situations leading to conflict and how to manage and maintain     productive relations with others in the workplace.

Topics included:

 Module I - Sensitivity Awareness
    3 Key Areas in Approaching Differences in Personalities

    Valuing Cultural and Regional Differences

    Overcoming Prejudicial Thinking
      (overweight people, accents, race, religion, etc.)
      with Customers and Others in Workplace


 Module II - Dealing With External Factors
    Handling Those "Difficult People"

    Office Politics - What is it and How it Works

    Dealing With Gossip

    Learning to Say "NO" Gracefully

    Perceptions of Power & Authority
      (or Who really has the power?)


 Module III - Personal Development
    Dependability and Responsibility
      - Qualities of the (Very Valued) Empowered Employee
Includes materials and video on conflict resolution.



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